You’ve had this happen, or you’ve heard about it from someone who did. The first call is with a person who’s friendly and knows your name. The second call is with someone who doesn’t. By the third, you’re explaining your own file to a stranger who’s reading it for the first time, and the answer you got on day one has quietly changed.
So you put off calling anyone. You don’t doubt the first person. You doubt the fourth.
One originator, start to finish
At BankPricer the person who answers your first question is Jeff, and he’s the person who originates the loan if there is one. He reads your quote on the first call. He’s still the one reading it when the file opens. When the underwriter has a question about your file, Jeff is the one who asks you for the answer.
The answer you got on the first call doesn’t get relitigated later by someone who wasn’t on it.
What that changes for you
You don’t have to re-explain. The listing with the taxes that looked wrong, or the card balance you’re paying down before you buy. Say it once. It stays in the file, and the file stays with the person who heard it.
You don’t have to guess who to ask when something moves. The seller counters, or your close date slides a week. The question goes to the same person the first one did, and he already knows what you’re working with.
There’s a quieter benefit too. The person who tells you “not yet” or “keep the quote you have” on day one is the person who’d have to live with that answer at the closing table. That’s a strong reason for the first answer to be the true one.
Why there is nobody to hand you to
BankPricer is one licensed originator, not a marketplace. Your name isn’t a lead that gets passed along, so there’s nobody for it to be passed along to. Jeff originates from Chicago with Barrett Financial Group, L.L.C., and your file is his file until it closes or you decide to stop.
An underwriter still reviews the file. That’s true of every mortgage, and it isn’t a handoff. The underwriter checks the documents. Jeff stays your point of contact and turns what the underwriter needs into a short list of what you actually have to send.
The mortgage calculator is the one thing on the site that works without him. Run a payment there before the call so you’re not starting from zero. Everything after that number is a conversation with the same person.
One thing to do
Use Get In Touch and start a pre-approval conversation with Jeff. Ask the question you’d normally save for the second call. There isn’t a second person to save it for.
Jeff Shin, NMLS 1041652. Barrett Financial Group, L.L.C. Chicago. Equal Housing Lender. Not a commitment to lend.